Fair questions. Straight answers.

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For veterans
Is Prize really free for veterans?
Yes. 100% free, forever. Veterans never pay anything to use Prize. We earn revenue by building tools for the organizations that support veterans, not by charging veterans or selling their data.
How does Prize protect my personal information?
You always control what's shared and with whom. Nothing moves without your explicit consent, and every share is visible in a ledger and revocable. We use AES-256 encryption and undergo regular professional penetration testing. We never sell your data to third parties.
How do I know the organizations on Prize are trustworthy?
Every organization goes through a manual review, and each one carries a quality score built from responsiveness, data completeness, consistency, and veteran feedback. Low-quality or predatory organizations can't buy their way onto the platform. Rank is earned, never sold.
Can organizations contact me without my permission?
No. You initiate every connection. Organizations can only respond after you explicitly choose to connect and consent to share your information.
What kinds of help can I find on Prize?
All the major transition pillars: employment and career coaching, mental health and healthcare, education and training, housing assistance, benefits navigation, legal services, and more, matched to where you are, never more than three recommendations per need.
Do I need to verify my service to use Prize?
No. The full solo experience (the three questions, your next step, your roadmap) works without verification. Verifying (VA.gov sign-in or a DD-214 photo) unlocks connections to veteran-gated organizations, whenever you're ready.
For organizations
What makes Prize different from a directory?
Prize isn't a listing. It's an operating layer. You receive qualified, consented connection requests with structured intake data, plus response-time tracking, status progression visibility, and exportable impact reporting.
How does pricing work?
Being reachable is always free: claim your profile, appear in recommendations, receive and serve connections. The paid tiers, Starter at $149/month and Pro at $299/month (annual saves 17%), buy the workbench: custom intake, the CRM, analytics, and grant-ready exports. A veteran's connection to you is never held hostage to billing.
Can I pay to get featured or ranked higher?
No. There's no boosted placement and no pay-to-win. Relevance and earned quality determine visibility. That protects veterans and means your rank is credible when you've earned it.
How are veterans matched to our organization?
By need, location, eligibility, and quality score. Your specialties, service areas, and prequalification rules shape who sees you. Ineligible matches are never surfaced, so nobody's time gets wasted.
What kind of reporting do we receive?
Starter includes monthly snapshots: connections received and accepted, response times, status distribution. Pro adds lifecycle analytics, quarterly outcome summaries, cohort comparisons, and exportable CSV/PDF reports built for grant applications.
We're already listed. What does claiming get us?
~5,000 organizations are in the directory and quality-scored from day one, but scores only display once claimed. Claiming takes minutes, is free, and lets you see how you rank, control your profile, and receive connections directly.

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